Delivery & Payment

The products will be delivered by fast courier. The shipping cost is automatically added to your order.

Orders are collected in 24-48 hours, working days.

Parcels are delivered in 48-72 hours, working days. When the package leaves the PLANNOR office, you will be notified by SMS/email.

Transport rates - Romania

For all orders transport cost is 20.99 RON. 

Payment methods

Cash on delivery

The counter value of the order will be paid upon receipt of the product to the agent of the courier company. You will receive a receipt for the amounts paid.

Online with bank card via Shopify Payments (Visa/Visa Electron/MasterCard/Maestro)

If you have chosen the payment method "Online by bank card", it is necessary to fill in a form with the information about your card, on the secure page of the payment processor.

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

We need the holder's name, card number, CVV code and expiration date to process card payments. These data are necessary for payment processing and order completion.
This information can remain saved in the customer's account if the box dedicated to Save the card is checked. This information can be deleted at any time by checking the Delete Token box.
Instalment cards cannot be inserted.

The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

2. invalidation of the transaction by the card processor approved by PLANNOR, in the case of online payment;

3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency differs from RON. The Buyer is solely responsible for this action.

Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system, developed by organisations that ensure online transactions the same level of security as those made at ATM or in the physical environment, at the merchant. "3-D Secure" ensures, first of all, that no information related to your card is transferred or stored, at any moment of the process, on the store's servers or on the servers of the payment processor, these data being directly entered into the Visa systems and MasterCard.

Useful information
Orders can be made online. Phone orders are not allowed. All orders are collected in the order in which they were placed by customers.

Orders are not confirmed by phone! Customers receive by email (email address written when placing the order) the status of the order and when it is delivered from the PLANNOR headquarters.

For any changes to the order, please contact us by phone or send us an e-mail! We cannot guarantee the permanent availability of all the products presented on the website in stock, therefore there is a possibility that a certain order cannot be delivered. Mentions regarding possible problems regarding the integrity and/or content of some parcels are made at the time of receipt of the parcel in the presence of the representative of the courier company and a statement of findings will be drawn up. Any subsequent complaints regarding these aspects are null and void.